Terms of Service
Last Updated: October 3, 2025
Welcome to ReSurve, a service provided by Hawks Eyes LLC (“ReSurve,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using ReSurve, you agree to these Terms. If you do not agree, please do not use our services.
1. Services Provided
ReSurve offers live remote video monitoring, theft deterrence, and operational insight services through integration with your existing or new security cameras. Service levels, pricing, and coverage hours are described on our website or in your service agreement.
2. Eligibility
You must be at least 18 years old and authorized to act on behalf of your business to use our services.
3. Accounts
To access services, you must create an account and provide accurate, complete information.
You are responsible for safeguarding your login credentials.
You must notify us immediately of any unauthorized access to your account.
4. Payment & Billing
Fees are billed on a subscription basis according to the selected plan.
Payments are due in advance unless otherwise agreed in writing.
Late or failed payments may result in suspension or termination of service.
All fees are non-refundable unless required by law.
5. Acceptable Use
You agree not to:
Use our services for unlawful, harmful, or fraudulent purposes.
Interfere with or disrupt our platform, networks, or systems.
Attempt to reverse engineer, copy, or resell our services without written permission.
6. Video Monitoring Disclaimer
ReSurve provides monitoring and deterrence, not guaranteed prevention of theft, loss, or damage.
We are not a law enforcement agency and do not respond physically to incidents.
Responsibility for contacting law enforcement or emergency services rests with the client.
7. Data & Privacy
Your use of ReSurve is also governed by our Privacy Policy. By using our services, you consent to our data practices.
8. Service Availability
We strive to maintain continuous service but do not guarantee uninterrupted or error-free operation. Temporary downtime may occur due to maintenance, updates, or issues outside our control.
9. Limitation of Liability
To the fullest extent permitted by law, Hawks Eyes LLC is not liable for indirect, incidental, or consequential damages arising from your use of ReSurve.
Our total liability will not exceed the amount you paid for services in the 3 months prior to the claim.
10. Indemnification
You agree to indemnify and hold harmless Hawks Eyes LLC, its employees, and partners from claims, damages, or losses arising from your misuse of our services or violation of these Terms.
11. Termination
We may suspend or terminate your access if you:
Fail to pay fees,
Violate these Terms, or
Engage in conduct harmful to ReSurve or other clients.
You may also cancel your subscription at any time by contacting us.
12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.
13. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services means you accept the changes.
14. Contact Us
If you have any questions about these Terms, please contact us:
Hawks Eyes LLC (ReSurve)
13601 Preston Rd, Ste 104W
Dallas, TX 75240
📧 info@resurve.com
📞 (615) 730-4045